Sometimes it should be the large firm, and we will say so on the diagnostic call. If what you need is scale — a global market study, several hundred interviews, workstreams running in five countries at once — a large firm is built for that and we are not.
Where we are different in kind rather than in price: the principal who takes your first call does the analysis and defends the recommendation to your board. There is no pitch team, no handover to a junior after signature, and no research function between you and the person forming the view. Where an engagement needs legal, security or data expertise, the firm brings in advisers who have it, under its direction and on its responsibility, and you are told who is on your matter before they start.
The second difference is where the judgement comes from. Eleven years running an operating business in the UK market — construction and fit-out consulting — and the obligations of a Chairman of a Supervisory Board in a listed company are a different vantage point from a career spent entirely inside advisory. It is not the better vantage point in every case. It is the better one when the decision belongs to an operating business and has to be lived with afterwards.